Privacy Notice - Drop-In Gaming

Last Updated October 11, 2021

Drop-In Gaming values your privacy. We developed this Privacy Notice to explain how we collect, use, and protect information on dropingaming.gg. We are proud to serve Players located around the world, and we designed dropingaming.gg to meet applicable privacy standards, with special attention to the laws in place to protect children. Players and their Guardians (defined below) are encouraged to read this Privacy Notice carefully to understand our privacy practices.

If you have questions about our privacy practices, please contact us by submitting a Consumer Privacy Request or by email at privacy@dropingaming.com or by phone at 1-866-376-7464.

Scope

This Privacy Notice by Drop-In Gaming LLC and our affiliates and subsidiaries (collectively, “Drop-In Gaming,” “us,” or “we”) is governed by and part of the Dropingaming.gg Terms and Conditions of Use . This Privacy Notice describes the collection and treatment of information through dropingaming.gg the gaming platform, and our related online channels and digital properties (collectively, the “Site”). Capitalized terms not defined in this Privacy Notice have the meaning given in the Terms of Use. We may provide additional notices about our privacy practices, each of which will be considered to form part of this Privacy Notice.

Note that this Privacy Notice DOES NOT apply to information a player registered on the Site (“Player”) may provide to a third-party game developer or others while playing a game offered on the Site (each a “Game”), or to any information collected via a third-party game, website, or platform owned or offered by a third party.

Consent

By using the Site, you consent to this Privacy Notice and the Dropingaming.gg Terms and Conditions of Use, including its applicable limitations on damages and the provisions regarding resolution of disputes. If you do not agree with this Privacy Notice, do not use the Site.

Personal Information

As used in this Privacy Notice, “Personal Information” means information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual consumer or device, such as:

Identifiers (e.g., name, address, telephone number, email address, username);
Sensitive Personal Information (e.g., identification number, financial information);
Protected classification information (e.g., race, citizenship, marital status, medical condition, sex, sexual orientation, veteran or military status);
Biometric information (e.g., voice, keystrokes, behavioral or biological characteristics);
Internet or other similar activity (e.g., geolocation, browsing history);
Employment-related information (e.g., current or past employment);
Non-public educational information, including information protected under the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99); and
Commercial information (e.g., products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies).

Personal Information does not include: (i) publicly available information; (ii) aggregate information, meaning data about a group or category of services or users from which individual identities and other Personal Information has been removed; or (iii) deidentified information that cannot be easily linked back to the individual.

Children’s Privacy

Drop-In Gaming offers the Site to Players aged 13 and older. We recognize that offering a Site to younger Players means providing greater privacy protections for children’s Personal Information. For this reason, Drop-In Gaming does not knowingly collect any Personal Information from children under age 18 without obtaining consent from the child’s parent or legal guardian (in each case, a “Guardian”). If you are a child and wish to play Games on the Site, please ask your Guardian for permission and help registering an account. Children under age 13 are strictly prohibited from using the Site.

Account features are selected by default based on the Player’s age input at registration and the Player’s Guardian consent and permissions. You and your Guardian are responsible for inputting your accurate age at registration. All accounts can adjust permissions and settings to filter which Games and Site features are shown as available to the Player. You can also adjust account settings or submit requests for changes to your or your child’s account by following the instructions under Your Privacy Rights .

Prime Accounts are available to Players aged 18 and older. Prime Accounts can access all Games and all Site features subject to the account settings selected by the Player.

Youth Accounts are available to Players under age 18 with Guardian consent. The Games and features accessible by a particular Youth Account will depend on the Player’s age and the account permissions selected by the Player’s Guardian. To register for a Youth Account, the Player’s Guardian must consent to the registration by initiating the child’s Youth Account registration or via our Guardian consent and confirmation process. If a child attempts to register for a Youth Account but we do not receive their Guardian’s consent within 24 hours, we will delete any Personal Information the child may have provided as part of their registration. If you are under 18 and your Guardian has not provided consent, you may not use the Site and you must not submit any Personal Information to us.

Guardians are solely responsible for monitoring their children’s account registration and game play on the Site. Children under age 18 should always check with a Guardian before sharing information online, and we encourage families to discuss guidelines regarding the online sharing of Personal Information. Drop-In Gaming encourages Guardians to familiarize themselves with the safety features and controls available on the Site and to monitor their children when they are playing games online.

If we become aware that a Player has registered under an inaccurate age or that a child under 18 has provided us with Personal Information without Guardian consent, we will delete any Personal Information we have collected, unless we have a legal obligation to keep it, and terminate the child’s account.If you become aware of any unauthorized submission of information to Drop-In Gaming, please submit a Consumer Privacy Request or contact us by email at privacy@dropingaming.com.

Collection and Use of Personal INformation

Drop-In Gaming only collects and uses your Personal Information (i) when applicable, with your consent, (ii) if we have a legitimate interest in doing so, or (iii) as authorized or required by law. We only collect Personal Information as reasonable and necessary.

In the preceding 12 months, we have collected Personal Information through the Site in the categories of identifiers, internet and similar activity, and commercial history. We collect this information from sources and for purposes described below:

Your Youth Account or Prime Account registration, with consent. If you register for a Youth Account or a Prime Account, we will ask you to select login credentials and submit your name, email, country location, , and birthdate. We use this information to set up and provide your account, and we use your birthdate to determine account access to Games and features on the Site. If you are under age 18, you must also provide your Guardian’s email address and mobile number, which we use to invite your Guardian to review and consent to your Youth Account registrations, update settings, and communicate about your account.
Your Coin Exchanges. Players can earn Coins on the Site through Game play and skill. Coins have no cash value and cannot be purchased or redeemed, but they can be exchanged for items at the Site Store. We collect commercial history data about your Coin exchanges to track Player interest in the items we offer.
If you use geolocation-based Site features, with your consent. Prime Accounts have the option to participate in location-based features on the Site. With your consent, we may collect or track your real-time or precise geolocation information to provide you with gaming and other Site features like check-ins, tagging, or content delivery based on your location. We may associate your geolocation with your device ID to recognize you during a future Site visit. You can revoke your consent to precise geolocation at any time by changing your account settings or your device settings or discontinuing use of location-based Site features.
Your Interactions with the Site. We automatically collect details about your device when you interact with the Site, like your visits to our website and use of the platform to participate in a Game. The information we collect may include your (i) search queries; (ii) device information (e.g., IP address, operating system, browser type, device ID, language, mobile network information, caller ID); (iii) usage details (e.g., content engagement, transactions, traffic data, and the features or resources you access and use); (iv) stored information (e.g., metadata); and (v) geolocation. We use this information to personalize the Services to you, facilitate your use of certain features, analyze trends in the use of the Services, and detect security incidents. We may use cookies and similar technologies to collect this information from your device, as described in the Cookie Notice . We use this information to provide and improve our Services.

Your communications with Drop-In Gaming. We will collect your name and email if you contact us by any means, whether to inquire about our Services, sign up for our email newsletters, or for another purpose. If you contact us for customer service, we will also collect your date of birth and Player identifier whether it be account name or player number to verify your account, and information necessary to provide you with customer support. From time to time, we may ask Players to complete online surveys or offer the chance to participate in a giveaway. If you choose to complete a survey or enter a giveaway, we will also collect any information you include in your responses. We use this information for the purposes stated at the time of collection, to provide you with our Services, and to communicate with you or send you direct marketing communications.
Your Subscription Payment. Drop-In Gaming does not collect or maintain any payment information. To pay your Site subscription fee or make other purchases on the Site, you or your Guardian must provide payment card information, which may include name, email, billing address, credit card or other information. We use PCI-DSS compliant payment processors to process all subscription payments and other purchases on the Site. Your payments on the Site are also subject to our payment processor’s privacy practices and terms of use. Drop-In Gaming never sees your payment information, and we do not process your transactions.

In addition to the specific uses described above, Drop-In Gaming reserves the right to use the Personal Information collected to: (i) protect your privacy and enforce this Privacy Notice; (ii) comply with a law, regulation, legal process or court order; (iii) monitor your compliance with any of your agreements with us; (iv) if we believe it is necessary, to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Drop-In Gaming, or to others; or (v) fulfill any other purpose to which you consent.

Retention

Drop-In Gaming will retain the Personal Information collected via the Site for the minimum period necessary to achieve the purpose of its collection. When we no longer have a business need for your Personal Information, we will either delete, de-identify or anonymize it whenever feasible. For example, if you contact us to request customer support, we will delete your Personal Information after responding to your inquiry. Where deletion is not feasible (such as data in our backup archives) we will securely store the data and keep it isolated from further processing until it can be permanently deleted.

DISCLOSED Personal Information

Drop-In Gaming may disclose Players’ Personal Information for a business purpose to certain trusted third parties as described in this section. In the preceding 12 months, Drop-In Gaming has disclosed all categories of Personal Information collected to the following recipients:

Service Providers. We may disclose certain pieces of your Personal Information to our third-party service providers like data and email hosting companies, payment processors, media partners, merchandise vendors, and IT service providers. We prohibit our service providers from selling or sharing your Personal Information for their own marketing purposes, and we require all service providers to maintain data security confidentiality standards comparable to our own.
Affiliates. We may disclose the Personal Information we collect to Drop-In Gaming’s business affiliates or subsidiaries. From time to time we may partner with third parties to offer promotions, events, or other goods or services jointly or on behalf of an affiliate. We will obtain your consent before sharing your Personal Information with an affiliate for these purposes.
Law enforcement, and other governmental agencies, as permitted or required by law.
Cookie information recipients, subject to their respective privacy notices.
Other Third Parties, as permitted by applicable law, for example: if we go through a business transition (e.g., merger, acquisition, or sale of a portion of our assets); to comply with a legal requirement or a court order; when we believe it is appropriate in order to take action regarding illegal activities or prevent fraud or harm to any person; to exercise or defend our legal claims; or for any other reason with your consent.

Aggregated and Deidentified Information. We reserve the right to share aggregated, anonymized, or deidentified information about any individuals with nonaffiliated entities for marketing, advertising, research, or other purposes, without restriction.

Your Privacy Rights

Drop-In Gaming adopted this section to comply with the various notice requirements under the European Union’s General Data Protection Regulations (“GDPR”), the California Consumer Privacy Act of 2018 (“CCPA”), Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”), required notices to Nevada Residents regarding “sale” of personal data, and the predominant consumer privacy laws applicable to individuals who visit our Site or play our Games around the world. Depending on where you live, your rights over your Personal Information may include some or all of the following:

Right to know how we collect and process your Personal Information. We have set the required notices in this Privacy Notice. We may provide you with additional notices about other ways we process your Personal Information, such as by sending you a notice via email or by other means of communication.
Right to expect us to collect, use or disclose Personal Information responsibly and not for any other purpose other than which you consented. We set your expectations in this Privacy Notice, and we collect legally required consent at various stages of our interactions with you. If we collect or use your Personal Information based on your consent, we will also notify you of any changes and will request your further consent as required by law. You may withdraw your consent at any time with reasonable notice by contacting privacy@dropingaming.com.
Right to access your Personal Information. You can request to access your Personal Information. Upon request, we will provide you with a copy of your Personal Information, along with details about the types of Personal Information we process, why we process it, and any third parties we work with to collect Personal Information on our behalf. We may have one or more legally valid reasons to refuse your request in whole or in part, for example in order to protect the rights of other individuals. If you are a resident of the State of California, your request is limited to specific pieces of Personal Information we have collected about you over the past 12 months, and we only have to respond to two such requests within a 12-month period.
Right to accuracy, and the right to correct your Personal Information. If you become aware that the Personal Information that we hold about you is incorrect, or if your situation changes (e.g., change of address), please inform us and we will update our records.
Right to data portability. In some cases, we are required to provide your Personal Information to another organization at your request and in a structured, commonly used machine-readable format, so that the other organization can read and use it.
Right to deletion or erasure (a.k.a. the “right to be forgotten”). Upon your request, and in certain circumstances and where we are required to do so by law, we are required to delete your Personal Information. This right is not absolute, and we may be entitled to retain and process your Personal Information despite your request. If you make this request, we balance certain legal, contractual, and business interests against your right to request the deletion of your Personal Information.
Right to restrict processing of your Personal Information. You may have the right to request that we restrict the processing of your Personal Information if (i) the data is inaccurate, (ii) the processing is unlawful, (iii) we no longer need the Personal Information, or (iv) you exercise your right to object. Your right to restrict may be limited to Personal Information that is sensitive in nature, or that is sold or shared for certain purposes.
Right to object to certain processing of your Personal Information. You may have the right to request, under certain circumstances and where we are required to do so by law, that we will limit our processing of your Personal Information as you request.
No sale or sharing of Personal Information. Drop-In Gaming does not sell your Personal Information or share your Personal Information with third parties for cross-contextual behavioral advertising purposes. If this changes in the future, we will update this Privacy Notice and provide you with a method to opt-out.
Limited use and disclosure of sensitive Personal Information. Drop-In Gaming does not use or disclose sensitive Personal Information for the purpose of inferring characteristics about any consumer. If this ever changes in the future, we will update this Privacy Notice and provide you with methods to limit use and disclosure of sensitive Personal Information.
Right to nondiscrimination. We will not discriminate against you for exercising any of your privacy rights. If you are a resident of the State of California, we will not (i) deny you goods or services, (ii) charge you different prices or rates for goods or services, (iii) provide you a different level or quality of goods or services, or (iv) suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services, because you exercised your statutory right unless permitted by law.
Right to not be subject to Automated Decision-Making (“ADM”). Drop-In Gaming does not use automated decision-making or profiling as part of the Site. If this changes in the future, we will update this Privacy Notice and provide you with an option to exercise your privacy rights related to Personal Information processed using ADM.
Right to disclosure of certain information about our collection and use of your Personal Information over the past 12 months. If you are a resident of the State of California, you may request that we disclose: (i) the categories of Personal Information we have collected about you; (ii) the categories of sources for the Personal Information we have collected about you; (iii) our business purpose for collecting or selling that Personal Information; and (iv) the categories of third parties with whom we disclose that Personal Information. Additionally, if a business sells or shares Personal Information, the consumer may request two separate lists stating: (a) sales, identifying the Personal Information categories that each category of recipient purchased; and (b) disclosures for a business purpose, identifying the Personal Information categories that each category of recipient obtained. Drop-In Gaming is only required to respond to two disclosure requests within a 12-month period.
Right to disclosure of marketing information. If you are a resident of the State of California, note that California’s Shine the Light Act (Civil Code sections 1798.83-1798.84) entitles California Consumers to request certain disclosures regarding Personal Information sharing with affiliates and/or third parties for marketing purposes.

You can exercise these rights as they apply to you based on where you reside by following the instructions under Your Privacy Controls, subject to any exceptions and limitations that may apply. Please contact us at privacy@dropingaming.com if you have questions about your specific privacy rights.

Your Privacy CONTROLS

You can directly control much of the Personal Information we collect and hold about you or your child using the methods described below:

Your Account. You have access to and control over your Account at all times. You can update your profile, download your Personal Information and other data, or delete your Account at any time by signing in and making those selections. If you would like assistance updating or deleting your Account, please contact privacy@dropingaming.com.

Emails. If you join our mailing list, you may receive informational or marketing emails from Drop-In Gaming about the Site or our other services. You can unsubscribe from future emails by clicking the Unsubscribe link found in any of the emails we send you, or by contacting us at privacy@dropingaming.com to request to be removed from the mailing list.

Do Not Track. Do Not Track signals are signals sent through a browser informing us that you do not want to be tracked. Currently, our systems do not recognize browser “do-not-track” requests. If this changes in the future, we will update this Privacy Notice.

Consumer Privacy Requests. If you would like assistance with your account, request information, express concerns, lodge a complaint, or wish to exercise your privacy rights beyond the methods described above, please submit a request by email to privacy@dropingaming.com or via our Privacy Request Form. We can only fulfill a request when we have sufficient information to verify that the requester is the person or an authorized representative of the person about whom we have collected Personal Information, and to properly understand, evaluate, and respond to the request.

We endeavor to respond to privacy inquiries in accordance with the requirements of the law applicable to your jurisdiction, subject to statutory exceptions and limitations. We do not charge a fee to process or respond to a verifiable request unless we have legal grounds to do so. If we determine that the request warrants a fee, we will tell you why and provide you with a cost estimate before completing your request.

Cross-Border Data Transfers

Drop-In Gaming is an international gaming company owned and operated in the United States. We are proud to offer our Games to Players around the world. If you access or use the Site from outside of the United States, Personal Information we collect about you will be transferred to our servers in the United States and maintained there indefinitely. This may require the transfer of your Personal Information out of your country of origin with laws governing data collection and use that may differ from or be more restrictive than U.S. law, or may result in governments, courts, law enforcement or regulatory agencies having access to or obtaining disclosure of your Personal Information pursuant to the laws of the applicable foreign jurisdiction. Wherever your data is processed or transferred, Drop-In Gaming and our service providers will take all reasonable steps to ensure the safety and security of your Personal Information and privacy. By allowing us to collect Personal Information about you, you consent to the transfer and processing of your Personal Information as described in this paragraph.

Data Security

We implement technical, organizational, and physical measures in place to help protect your information from unauthorized access, processing, or disclosure. We maintain internal policies to govern the collection, processing, access, and handling of data. We use technical safeguards to protect information online and stored on our systems. Please note, however, that no transmission of data over the Internet is 100% secure, and we cannot guarantee that unauthorized third parties will not defeat our security measures or use your Personal Information for improper purposes.

Your Account. When you register or create an account with us, you will have a login and password. We encourage you to take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your login and password private. We are not responsible for any lost, stolen, or compromised passwords, or for any activity on your account via unauthorized activity.

Social Media. If you access the Site from a social media platform, we may receive Personal Information about you from such platform, as governed by the terms of use and privacy policy of that platform. We may retain this Personal Information with the information we collect from you by other means. Your use of social media via a link from our Site is entirely optional and subject to the privacy policy and terms of use of the social media platform you choose to use.

Third-Party Links. This Privacy Notice applies only to information collected by Drop-In Gaming. We may provide links to third-party websites from the Site for your convenience, but we have no ability to control, and we are not responsible for, the privacy and data collection, use, and disclosure practices of third-party websites. Any access to and use of linked websites is not governed by this Privacy Notice, but instead is governed by the privacy policies of those websites. We are not responsible for the information practices of such websites. We encourage you to review and understand the privacy notices of such websites before providing them with any information.

Changes to this Privacy Notice

If we make material changes to how we treat your Personal Information, we will post the revised Privacy Notice on this page. Your continued use of the Services after we make changes is deemed to be your acceptance of those changes. The date that this Privacy Notice was last revised is identified at the top of the page. You are responsible for periodically checking this Privacy Notice for changes.

Contact Us

If you have questions about our privacy practices or would like to make a complaint, please contact us at privacy@dropingaming.com or 1-866-376-7464.